Upon receiving your order, please review your packing slip carefully to ensure that you have received your entire order. If you do not receive items on your packing slip or your package was damaged during shipping, please contact Factory 47 Cycles Customer Service immediately at factory47cycles@gmail.com or call 1-562-692-5227

 

**Custom, sale, or one-off items ARE NOT eligible for return or exchange.**

RETURNS

If you are not 100% satisfied with your purchase, you can return your order for a full refund less 10% restock fee within [14] days from the date of delivery. The returned items must be unused in original packaging, include the packing slip that shipped with it, or a copy of the invoice. Item(s) must be shipped back to 4747 Citrus Drive, Pico Rivera, CA 90660 and the carrier must be either FedEx, UPS, or USPS. For further information on how to get a return label please contact us at 562-692-5227.

(please note: we do not cover shipping costs for returns, exchanges, or warranty (unless otherwise noted), but we can assist in obtaining return label at a potentially lower price.)

Once your return is received and inspected by Factory 47 Cycles Return Department (usually within 5 days of delivery), your refund will be processed and automatically applied to your credit card or original method of payment within 7 business days. Please note that depending on your credit company, it may take additional 2-10 business days after your credit is applied for it to post to your account.

For complete return policies, go to http://www.factory47cycles.com/returns/

EXCHANGES

For the best service and selection, please return the items pursuant to our return policy and place your order for replacement by calling 1-562-692-5227.

We will not approve or accept exchanges if items are opened or damaged.

 

WARRANTY

Factory 47 Cycles products are warranted to be free from defects in workmanship and materials for a period of [1] year from the date of purchase. This warranty is extended to the original purchaser only and does not apply if damages are caused through abuse, negligence, improper repairs, inadequate fit, modifications and alterations or if used other than the manner intended. Factory 47 Cycles shall not be liable for any incidental or consequential damages. If you suspect that your Factory 47 Cycles product contains a defect, you may send the product to Factory 47 Cycles for a warranty evaluation at any time within the first year of purchase. Damaged products covered by warranty will be repaired or replaced with an item of comparable size and style, at Factory 47 Cycles discretion. Damaged product’s deemed not covered by Factory 47 Cycles warranty policy will be shipped back to you. For a warranty evaluation, contact us at factory47cycles@gmail.com or call 1-562-692-5227.

Thank you for shopping at Factory 47 Cycles.